Growing and costs going down!

When we launched the DBIUA, in order to cover our upstream bandwidth costs, and to pay down our 3 year loan for our capital equipment, we needed 23 people to commit to paying $75/month.  We got those “early adopters” as Chris Brems likes to say, and then over the past year+ we have slowly added more and more members.

Today, we have 61 connections, with 10 on the waiting list to be installed.

We have almost 3 times the number of members needed to pay for running the system.  What are we doing with all that money?

We had to spend some money on backbone infrastructure to service more people.  And we have installed a backup link at the water tank, so our upstream bandwidth costs have increased a bit.

We purchased backup equipment to have on the shelf in case something bad happens (like a tree falls down).

We are paying off our 3 year loan a year early.

And….we are lowering our monthly rates.  Just like we said we would.

After talking through some ideas, we (the board) came up with the following, which we thought was fair to those who have been with us from the start.

Your first 18 months on the system costs $75/month.  Your next 6 months are $65/month, then 6 months at $55, then after that $45/month.

Our first round of members will start seeing their bills go down in the next month or so.

Even with this tiered pricing model, our projections still say we will end up with a lot of cash in the bank, so we are looking at other capital credit payments to members, along with continued investment in our network.

Orcas Internet Options

Ever since moving back to Orcas several years ago I have been looking for ways to connect to the internet.

The good news is today, in 2016, there are more ways than ever.  But making sense of them all is difficult if you are not a tech geekhead (like me).

This post tries to shed light on the different options available to those on Orcas.  I will try my hardest to make this easy to understand.

As with many other decisions in life, we weight our choices based on things like features and price, and we need to be able to see through all the marketing doubletalk.  Internet connections are no different.

CenturyLink DSL

Even though you can get DSL through others (Rockisland/Orcas Online), it’s CenturyLink who is providing internet over the copper wire that you use for your phone.

Depending on where you live and how far you are from the local “remote”, this might be an option for you.  It is probably what most of you already use for internet.

The remote is either the main office in Eastsound, or a box that is on the side of the road somewhere.  Usually it’s within a mile or two (or three+!) from you.

If you are close enough to the remote, and it is connected to the rest of the world by a fiber optic cable, then you can probably get speeds of 6mbps or more download, and about 1/10 of that upload (see this page for an explanation of upload/download speeds).  Otherwise you will only get about 1.5mbps download and about 1/10 of that upload.

In some locations even if you are close enough, CenturyLink will still not provide you access because too many people are already connected to that remote.  Also if there are too many people connected to a remote, speeds for everyone suffer.  This is called “oversubscribing”.

The good part of DSL is it’s cheap, and by bundling with your phone service, you probably only pay $10/month.  The down side is sometimes it is not very reliable, and dealing with a huge company like CenturyLink when it doesn’t work can cause you to jump off a cliff!


Many people on Orcas have a satellite dish on their house so they can watch TV.  So, it seems like you should be able to get internet this was as well.

You can, but like with DSL there are some good and bad issues.  The good is that the speeds are better than DSL.  You still have slower upload than download though.

The bad is the cost is more than DSL.  Also, because your signal goes from your house, out into space, and then back down to earth again, this thing called “latency” comes into play, and even though the speed is good, it takes a little bit before the speed starts happening.  For example, you might click on a link on a webpage, and there will be this 2 or 3 (or more) second lag before the page comes back.  But once it comes back it all downloads quickly.

One of the bigger downsides are usually “data caps”.  This means if you consume too much of the internet, you either get cut off, or the speed goes down to really slow, or you get a huge bill at the end of the month.

Things that consume a lot of your internet connections are watching video, backing up your computer, uploading images to places like Facebook.

You might think that a data cap of 5GB (gigabytes) is a lot.  But watching just one Netflix movie will probably blow through that.


You might already have access to the internet over your mobile phone, and depending on where you are, you might have “LTE” coverage, and get speeds that are better than what DSL or Satellite can provide.

Also, some of these companies can provide you “Fixed Wireless LTE”, which is a little box that lives at your house that connects to the internet the same way your phone does.

Both of these options have the dreaded “data cap” like with Satellite, and either they will cut down your speed to a crawl when you use up your data, or they will cut you off, or they will send you a big bill.

Again, don’t let large data caps like 100GB fool you, you WILL consume it all, and you will pay them a LOT of money each month.

Mount Baker Cable

I don’t have much experience with this, but from what I know it’s not available everywhere, the speeds are ok, but not always consistent, the reliability is like DSL, and I think there might be data caps as well on this service.

Wireless via Orcas Online or DBIUA

Orcas Online and DBIUA both provide access using small radio’s that run over public radio frequencies.  These radio’s can provide speeds up to 50mbps (or more) both upload and download across long distances (10+ miles in some cases).  These radios do require good line of sight, which means you can’t shoot through a bunch of trees.

The good parts of this option are the price is affordable, installation is fairly quick and easy, and speeds are better than DSL.

The downside is that because these radios use public frequencies, at times there can be interference that causes reliability issues.

Prices for Orcas Online vary depending on how fast you want to go.  DBIUA is a flat fee, and provides whatever speeds it can to you, and the overall speed of the system is shared with everyone (this is a very uncommon model).

This wireless option is a shared system, so that if several people are connecting to the same upstream radio, they all share the available speed.  So not everyone can get 50mbps all at the same time.

Access to this type of connection depends on where you are located.  DBIUA is obviously only on the Doe Bay Area, but Orcas Online has links and relay points all around Orcas and on other islands as well.  You just need to be able to see the correct access point.

Startouch Broadband

Startouch is based in Bellingham and provides commercial microwave connections across the state.  These are licensed FCC links and are expensive to install ($10,000+), but there is no interference issues. They are also capable of very fast speeds. The Orcas public school and library both have these types of connection from Startouch. Notice the large dish on the roof of the library.

The DBIUA also uses one of these links for its upstream connection to the Internet.

Startouch also provides wireless business service at slower speeds and lower costs using radios like Orcas Online and DBIUA.

The requirement to use Startouch is being able to see one of their towers which means Mt. Constitution or towers on the mainland.


Before Rockisland was purchased by OPALCO, they provided similar wireless services that Orcas Online and DBIUA provide.  But after being purchased by OPALCO, they seem to not be offering these services.  The push now is to bring fiber to your home, or at least those that want to pay for it.

Internet over fiber is very fast and reliable.  Speeds are the same both upload and download.  But it’s very expensive to get to you.  Even if you are less than 100′ away from the backbone it’s still going to cost over $1,000 to hookup.  And it takes a LOT of time and effort to get installed because they need to trench all the way to your house.

The other option they are selling is “Fixed Wireless LTE” like the mobile phone providers.  Except with no data caps!  The monthly cost is about the same a fiber, and the speeds are similar to other wireless options.  Installation cost is very affordable ($0?).

This is available now in areas where they have put up their tall poles with cell equipment on them, like at the Eastsound office, and at the Olga substation.  Their plan is to put these poles all over the county to improve communication with their linemen, as well as provide internet to people.  They have also partnered with T-Mobile to allow them access to this equipment for mobile phone service.

Rockisland’s message is that this wireless option is available for areas where fiber is hard to reach or very expensive.  But in my opinion there is no technical reason why everyone should not be able to get this and be forced to pay for fiber.


There are many different options available today for internet access on Orcas.  In some locations right now you may only have one available to you.

But as OPALCO builds out their LTE Wireless network, and as Orcas Online continues to expand their network, and others learn how to reproduced the DBIUA model we will have even more options in the future.

Automatic Failover

Startouch is working on our main radio link doing some config changes remotely.

This was a good test to see if I had our cisco router setup correctly to fail over to the backup link, when the primary link went down.

It didn’t work.  So obviously I don’t have this setup correctly.  I thought the magic was in the routing area:

ip route
ip route 20 is the primary link, and is the backup, and the “20” after the backup I thought said to use this if the primary went down.

But, this didn’t work.  Looking into why, but for now, just needed to go into the router, do a config terminal, then swap those 2 lines, and put the “20” on the and blank out the

Ubiquity vs Cisco

Early on in the DBIUA we didn’t have much money, and had to be pretty frugal in what equipment we used.

Someone else told me early on, pick a radio vendor and stay with them.  Don’t mix and match.  We decided early on to use Ubiquity radios.  They had a wide range of options in their AirMax line, and the prices were very affordable.

To this date, I don’t regret making this choice, the radio’s have worked extremely well, and have been easy to setup.

We also decided to stick with the Ubiquity brand for other network equipment, including their 5 port tough switch, as well as their Edge Router and Edge Switch.

The 5 port tough switch is great, and we use these at all our remote relay stations.

The Edge Router though we had some problems with.  A few months back we started noticing that large downloads would just die mid download due to “packet errors”.  Sometimes if you tried again it would go through fine.

Doing a little googling it seems that others were having problems when they were going through an Edge Router.  I made sure we were updated to the latest firmware, and then I did some tests where I tried the download behind the Router, and then again in front of the router.

Behind the router I could get the download to fail every time.  In front of the router worked no problem.  So, it wasn’t a problem upstream.

So, the solution (now that we had some more money in the bank), was to upgrade to a Cisco 1900 router.

This was not nearly as plug and play to setup as the Edge Router was, and required some serious googling around to get NAT working correctly, and the failover to work across our primary and backup link, but eventually I got it configured correctly and we were back in business with no errors on large downloads.

Plus, as one of our members Brett Marl says “will be much more bomber with cisco hardware in the shed”.

For those who are interested, here is our cisco config, with NAT setup for our network, and failover to our backup link.

interface GigabitEthernet0/0
 description primary link isp1
 ip address
 ip nat outside
 ip virtual-reassembly in
 duplex auto
 speed auto
interface GigabitEthernet0/1
 description secondary link isp2
 ip address bbb.bbb.bbb.bbb
 ip nat outside
 ip virtual-reassembly in
 duplex auto
 speed auto
interface GigabitEthernet0/0/0
 no ip address
interface GigabitEthernet0/0/1
 no ip address
interface GigabitEthernet0/0/2
 no ip address
interface GigabitEthernet0/0/3
 no ip address
interface Vlan1
 description inside LAN segment
 ip address
 ip nat inside
 ip virtual-reassembly in
ip nat inside source route-map isp1 interface GigabitEthernet0/0 overload
ip nat inside source route-map isp2 interface GigabitEthernet0/1 overload
ip route
ip route bbb.bbb.bbb.bbb 10
route-map isp2 permit 10
 match ip address 100
 match interface GigabitEthernet0/1
route-map isp1 permit 10
 match ip address 100
 match interface GigabitEthernet0/0

Looking back

This whole DBIUA internet thing started a little over 2 years ago, and looking back there is a lot that I learned in the process and a lot that I should share with you all.

After the Ars Technica article, I said to many who emailed me, “check back on the website”, and I will update it with more information.  Well, this is the start of that process.  It’s going to be a bit random at times, but hopefully by reading everything, or maybe using Google, you will come upon the information you need.

There will be technical information spread out here, along with some good stories, and some of my take on OPALCO/Rockisland and why I think they are going in the wrong direction.

Doe Bay Internet Recognized Nationally

Ars Technica did an article about what we have created:

This prompted a lot of incoming emails (which we are working on responding to), from all over the United States, as well as other parts of the world, including places like Croatia and Papa New Guinea.

The story was picked up on Redit, Slashdot, and some other places.  I (Chris Sutton), was interviewed by KIRO radio in Seattle, and there have been other websites that picked up the story, like Popular Mechanics, and Quartz.  From the emails we received, we also found out about several other locations which are doing this, or are on the verge of coming online, like AUWireless in Golden, CO.

More links to articles:

Fastest Internet speeds on Orcas

Fastest Internet speeds on Orcas reported by DBIUA members

With reported download speeds of over 30mbps and upload speeds of 45mbps, all the benefits of high-speed broadband have become a reality for Doe Bay Internet Users Association (DBIUA) members.

“The fact that we can now actually watch an HD movie, without signal interruptions, is just amazing. Plus, sending and receiving emails with photographs no longer bogs down our computer,” said Bob Shipstad, Doe Bay resident and DBIUA member. “We certainly don’t miss seeing that little spinning ball on our TV or computer screen.”

“The service exceeds our expectations,” added Shipstad’s wife, Gael. “It’s put an end to our Internet frustration.”

With a $25,000 loan and many hours of volunteer work over the past few months, five Doe Bay residents – Tony Simpson, Shawn Alexander, Tom Tillman and Chris Brems, spearheaded by Chris Sutton – have brought high- speed broadband to the Doe Bay community.

“This has been a total grassroots effort,” explained Sutton, DBIUA co- founder and board member. “We’re neighbors helping neighbors. The Doe Bay community repeatedly asked our local Internet service providers for better service; we received no solid answers or solutions. So, in the tradition of Doe Bay’s pioneer spirit, we rolled up our sleeves and did it ourselves.”

DBIUA’s service comes by microwave from the mainland and is delivered with wireless technology to members throughout the Doe Bay community.

DBIUA’s service costs $75 a month with no cap on usage. The cost of DBIUA membership is $150 (refundable). Equipment cost is approximately $125.

With a current membership of 25, DBIUA plans to keep its Internet service price at $75 a month for the next three years. After that, once its start-up loan is paid back, service costs will drop to the $50 to $60 range.

“We have new inquiries every week. As more members join, our loan will be paid off that much faster,” said DBIUA co-founder Tom Tillman. “The Association is totally member-owned. It’s a nonprofit – no one is doing any of this to make a buck. Our goal is to provide a reasonably priced, stable Internet service to benefit our families, neighbors and businesses out here in Doe Bay.”